Gulf Business Solution
Service Delivery
Professional Services
GBS, an established IT organization with over three decades of market presence and experience, offers best-in-class professional services to plan, design, execute, and refine your IT landscape. You can offload your IT enablement and transformation journey to us and focus on your core business.
Our IT support and services include:
- Server and Storage Systems
- Network & Security
- Cyber Security
- IT Infrastructure
- ITSM & Infrastructure Monitoring
- Cloud & Migration Services (Oracle and Azure)
- Data Protection and Lifecycle management
- Application development and Deployment
- Database Professional Services (Oracle/SQL/Couchbase)
- IT Automation services (RPA)
- DR Replication and Automation services
- IT Consultancy Services
IT Support Services
At GBS, we aim to nurture a lifetime business relationship with our clients. Our company delivers IT projects and provides various IT support services provider solutions for servers, storage, backup, network, security, and cloud-based IT environments.
Emergency Support: Prompt IT support leveraged with s pool of Subject Matter Experts are of great importance when it comes to Business continuity. At GBS, with a 24×7 helpdesk and NOC team, can provide critical support services to meet your business requirement with stringent SLAs, across any vertical.
Remote IT Assistance: The beauty of IT service is its seamless possibility of delivering remotely. By engaging our Professional services team, you can be free from overheads maintaining workforce onsite while best quality support is ensured by our pool of experts.
Project Management Services
A Project Management Office (PMO) defines, maintains, and ensures project management standards across an organization. At GBS, our certified professionals offer tailored IT project management services that align with your business goals.
Our professional services project management expertise spans high-end IT projects, understanding local and regional requirements to deliver on schedule, within budget, and with the highest quality standards. We have managed projects from pre-design to completion, incorporating cost control, scheduling, estimation, contract administration, and contractor management.
Using our proprietary DREAM methodology (Define, Review, Engineer, Accelerate, Manage), we ensure your ICT deployment meets all your needs. This structured process increases engagement scope and enhances solution quality and longevity.
SDC – Shared Delivery Center
GBS is one the IT support services company that provides remote monitoring and event management through our Service Delivery Center (SDC), supported by a secure Managed Services Framework (MSF). This capability reduces operational costs and increases efficiency for our customers.
Our managed services project include:
- IP-enabled device monitoring
- Application health and performance monitoring
- Infrastructure and database monitoring
- Log management and online reporting
- 24x7x365 proactive monitoring for optimized performance
With proactive event management and agreed SLA thresholds, incidents are addressed faster, ensuring uninterrupted business operations.
Monitoring: Our team proactively monitors Infrastructure & Applications to ensure optimum efficiency at all times. Monitoring of the network can also identify threats and other issues to offer solutions in real-time and prevent unnecessary downtime.
Event Management: Together with customers, GBS will implement agreed-upon fault and SLA thresholds for the Infrastructure and Applications.
- Examples include CPU utilization, Memory utilization, Disk IO utilization, Network IO utilization, File system utilization and for networks could also include Uptime, Bandwidth Utilization, Errors and Discards, etc.
- 24/7/365 monitoring improves response times to pro-active events, which means incidents are dealt with faster and can be more easily prevented in the future.
