Gulf Business Solution
Service Delivery
Professional Services
GBS an Established IT organization exceeding 3 decades of market presence and experience, has got best in the class professional services to Plan, Design Execute and Refine your IT landscape. You can offload your IT enablement and transformation journey to us and focus on your core business.
Our Professional services include:
- Server and Storage Systems
- Network & Security
- Cyber Security
- IT Infrastructure
- ITSM & Infrastructure Monitoring
- Cloud & Migration Services (Oracle and Azure)
- Data Protection and Lifecycle management
- Application development and Deployment
- Data Base Professional Service (Oracle/SQL/Couchbase)
- IT Automation services (RPA)
- DR Replication and Automation services
- IT Consultancy Services
IT Support Services
At GBS, we always aim to nurture a lifetime business relationship with our clients. Our company deliver IT projects, and provide various support services, for Servers, Storage, backup, Network, Security and Cloud based IT environment.
Emergency Support Prompt IT support leveraged with s pool of Subject Matter Experts are of great importance when it comes to Business continuity. At GBS, with a 24×7 helpdesk and NOC team, can provide critical support services to meet your business requirement with stringent SLAs, across any vertical.
Remote IT Assistance The beauty of IT service is its seamless possibility of delivering remotely. By engaging our Professional services team, you can be free from overheads maintaining workforce onsite while best quality support is ensured by our pool of experts.
Project Management Services
A project management office (PMO) is a group or department that defines, maintains and ensures project management standards across an organization.
The department consists of a select group of certified project managers to form a strong and responsive project management team in handling various types of IT project.
GBS offers professional innovation and technology project management outsourcing targeted to help clients turn their vision into reality.
Our expertise across high-end IT projects, plus our profound understanding of local and regional requirements ensures that our projects are built on schedule and tailored to the client’s financial capacity with the highest quality standards achievable. GBS’ Project Management team has managed all types of IT projects from pre-design through completion, including cost and budget controls, scheduling, estimation, expediting, inspection, contract administration and management of contractors and supplies.
GBS’ Project Management methodology is aligned with the principles set out by the Worldwide Project Management institute (PMI), as defined within “Project Management Body of Knowledge” (PMBOK). The DREAM( Define, Review, Engineer, Accelerate, Manage ) methodology comprises of five stages which are followed by GBS to ensure that your ICT deployment meets and satisfies all your needs. These stages work equally well for engagements of any size or type. The most effective utilization of the methodology is to implement it from the Define stage and to proceed step-by-step towards the final Manage stage.
DREAM is a proven service delivery methodology designed by GBS to ensure the success of all our technology and services engagements.
Through this tried and tested approach, we are able to provide significant benefits by working with our customers at a level that starts even before the consideration of ICT as part of the solution.
By engaging business and technical experts, we can help introduce not just independent experience and knowledge, but a GBS-developed step-by-step structured methodology that will increase the scope of the engagement and increase the quality and longevity of the final solution.
SDC – Shared Delivery Center
GBS can provide remote Monitoring & Event Management from our Service Delivery Center (SDC) which is underpinned by a secure Managed Services Framework (MSF).
This extends our delivery capabilities, enabling us to reduce our customers’ operational costs while increasing efficiency:
- Monitoring IP enabled devices
- Application Monitoring
- Health & Performance Monitoring
- Server/Infrastructure Monitoring
- Database Monitoring
- Log Management
- Online dashboard/Reporting
24x7x365 Proactive Monitoring Services delivering higher availability and optimized performance.
Monitoring: Our team proactively monitors Infrastructure & Applications to ensure optimum efficiency at all times. Monitoring of the network can also identify threats and other issues to offer solutions in real-time and prevent unnecessary downtime.
Event Management: Together with customers, GBS will implement agreed-upon fault and SLA thresholds for the Infrastructure and Applications.
- Examples include CPU utilization, Memory utilization, Disk IO utilization, Network IO utilization, File system utilization and for networks could also include Uptime, Bandwidth Utilization, Errors and Discards, etc.
- 24/7/365 monitoring improves response times to pro-active events, which means incidents are dealt with faster and can be more easily prevented in the future.
