Digital Experience Platform
Our unified experience platform means you get free and seamless access to your business information from any device.
There’s also no need to develop or adjust the platform for each device as it works on multiple channels.
Easy, Cost Effective, Flexible
We don’t just deliver the best unified experience platform to our clients, but also the best back-end to service their applications.
We Guarantee:
AVAILABILITY: We are available 24-7.
TRANSPARENCY: Applicants can check the status of their development at any time.
SLA: We guarantee the best service level agreement.
Cognitive Chatbot
Chatbots are programmed to answer the majority of customer queries in a user-friendly conversational manner. We will help your L&D department formulate a complete set of possible questions and answers for your customers.
Use our Digital Customer Service Platform (iAGENT) to manage all digital customer care channels within a single platform.
- Manage and automate each customer-digital-interaction from email, social media, live-chat, Chatbot and WhatsApp.
- Using Arabic & English neuro-linguistic programming, it will either auto-answer according to the customer’s input or route a digital-request to a live agent, if needed.
- The platform works with your organization’s CRM to provide many advanced and automatic self-services.
- It provides a full history and precise view of each customer interaction to analyze and better manage the customer services activity while improving customer satisfaction.
