Service Desk

The core focus of many organizations is to have end-to-end service delivery, along with Service Desk solutions and operations contribute to a seamless Single Point of Contact for all ICT related incidents. GBS has invested in developing a Service Management hub for our clients’ ICT incidents, problems, changes and requests.

The GBS Service Desk is more than a traditional help/call desk. It allows customers a single view of all incidents and proactively manages the ICT environment, which acts as a Service Management Hub for our customers. GBS can offer Service Desk solutions from small to large and complex environments while providing the necessary ITIL disciplines associated with the services.