Cognitive Chatbot
Chatbots are programmed to answer the majority of customer queries in a user-friendly conversational manner. We will help your L&D department formulate a complete set of possible questions and answers for your customers.
Use our Digital Customer Service Platform (iAGENT) to manage all digital customer care channels within a single platform.
- Manage and automate each customer-digital-interaction from email, social media, live-chat, Chatbot and WhatsApp.
- Using Arabic & English neuro-linguistic programming, it will either auto-answer according to the customer’s input or route a digital-request to a live agent, if needed.
- The platform works with your organization’s CRM to provide many advanced and automatic self-services.
- It provides a full history and precise view of each customer interaction to analyze and better manage the customer services activity while improving customer satisfaction.
